Where to ask about your account
Money questions
| Topic | Where to ask | What to have ready |
|---|---|---|
| Deposit not showing | Live chat in the official site or app | UTR or transaction ID, amount, time, method (UPI, card, wallet) |
| Withdrawal pending or rejected | Live chat, then the support e-mail for follow-up | Withdrawal ID, request date, verification status |
| Bonus or promo code not applied | Live chat | Offer name, code entered, deposit details, screenshot of the terms |
Account and safety settings
| Topic | Where to ask | What to have ready |
|---|---|---|
| KYC and documents | Profile verification section or support e-mail | Clear ID and address proof in the account holder's name |
| Login or password | "Forgot password", then live chat | Registered phone or e-mail, device used |
| Deposit, loss or session limits | Account settings or live chat | The limit and period you want |
| Self-exclusion or a break | Account settings or support | How long the block should last |
Fake support: how to spot it
Telegram and WhatsApp "agents": Real Pin-Up support lives inside the official website and app. Profiles on Telegram, WhatsApp or Instagram that message you first, offer to "unlock" a withdrawal or sell a "VIP fix" are scams.
- Never share an OTP, UPI PIN, CVV or your password – no genuine agent needs them.
- No real support team asks for a "release fee" or a transfer to a personal UPI ID.
- Keep screenshots and transaction references until your case is closed.
Feedback about pin-upcasino.in
Spotted a wrong figure, a broken link or a payment method that has left the cashier? Site feedback is reviewed at the next content update, and confirmed errors are corrected then. Account help, betting tips and bonus codes are not something we hand out. How the guides are put together is explained on our About page.
If play is getting out of hand
Ask Pin-Up support for a cooling-off period or self-exclusion directly – it is a standard request. Free, confidential helplines in India are listed on our responsible gaming page.